Mission Statement

Because we love what we do, we purpose to be amazing hairdressers, build meaningful relationships with guests and each other. We are committed to integrity, excellence in customer service and products we use, and to continually elevate our skills, while maintaining a clean, fun, and friendly environment.

Team Concept

• Need a fresh point of view, having a challenge getting in with a stylist or a last-minute change in your schedule? Please feel comfortable scheduling with another team member. 

• We are a team, and we all work together like a team.

• A team concept provides you with a variety of talent and flexibility when booking an appointment. Team members won’t be offended. Ultimately, we’re happy when our guest is happy.

Reservations

Reservations may be made by phone calls, from our website “request an appointment” link, or directly online on the “book now” link. We like to ask you, what is most important to you, level of experience or first available so we can recommend a stylists based on your most important factors. We gladly accept cash, check, debit cards, or major credit cards.

Client confidentiality and your privacy is of the utmost importance to us. We will never share any of your personal information.

Depending on the flexibility of your schedule and to ensure your desired date, we recommend making your reservation 1-2 weeks in advance for mid-week appointments and 3-4 weeks in advance for evening and weekend appointments. We also offer a waiting list if your desired date and time is unavailable. Reserving your next service prior to leaving the salon will help keep you on a consistent service schedule.

Whenever possible our stylists are glad to flex to accommodate you.

Consultations

Hair color services have many options. Desired looks are unique and unlimited. 

Complimentary 15-minute consultations for new guest are always scheduled prior to services to ensure accuracy in booking. 

Please bring pictures of your desired look to your stylist during your consultation.

Our stylist will help you find the best possible options that fit your budget and your desired level of upkeep. 

If you feel you need more than 15 minutes, we offer 30-minute consultations at a service fee. 

Appointments and Confirmation

For your convenience, we confirm your appointments at time of booking and by text message or email 3-5 business days prior to your reservation. In order to receive text confirmations, you must be opted-in to our text messaging system. We respectfully remind you that technology cannot always be relied upon and, therefore, it is best to put your appointments in your calendar at the time you make your reservation. A Guest Care member can also provide you with an appointment card to ensure confirmation of your reservation. 

Deposit for Select Services

A 50% deposit utilizing a credit card is required for scheduling services of higher value and/or chemical services, such as highlighting, balayage, keratin treatments, and hair extensions.  Deposits are taken when scheduling the appointment. Please see our cancellation policy below. 

Cancellation and No-Show Policy

We reserve appointments just for you so as a courtesy to our guests and our team, if you must cancel or make changes to any appointment, please provide us with the following notices:

• Appointments less than 2-hrs require a 1 business day notice.

• Appointments of 2 hours or more require 2 business days' notice.

• No shows or appointments not canceled within required deadlines will be charged 50% of the services booked. 

ADDITIONAL CONSIDERATIONS:

• We are closed Sundays and Mondays. Any messages left after 3 PM on Saturdays will not be in compliance with Cancellation Policy because these messages cannot be retrieved until Tuesday morning. Please call during our business hours to comply with cancellation deadlines. 

• We understand that unavoidable issues come up and we’ll do our best to work with you in case of an emergency or illness.

• If you No-Call/No-Show for any appointment, you will forfeit your deposit and be placed on a non-refundable prepay or walk in status for any future reservations made.

Arrival Time and Late Policy

Kindly arrive on time for your appointment to ensure full service. We recommend that new guests arrive at least 10 minutes before their scheduled services. If you arrive 15 minutes or more past your scheduled time, we will do everything we can to accommodate you, but please keep in mind we may not be able to provide all the services scheduled or you may need to be rescheduled to a different date. Our team works on a very timely schedule therefore as a courtesy to our stylists and other guests we ask that you arrive promptly. 

Child Safety Policy

We kindly request that only children receiving services be present in the service area. Older children (12+), capable of sitting quietly and unsupervised, may sit in the waiting area. Young children in carriers/strollers may not be placed near the service areas or held in the lap during services. We love children, and we hope you understand, we cannot assure their safety in our professional environment with sharp instruments, hot styling tools, and chemicals. 

Noise Considerations

To maintain a tranquil environment, we ask that you use telephone etiquette and silence your cell phone or any smart devices while visiting our salon. Talking on the phone during the shampoo experience or during your services is not permitted. We appreciate your cooperation. 

Product Returns

Your satisfaction is our highest concern. We pride in educating our guest on the products we use and recommend for them. Therefore, you may exchange unused products, within 14 days of the original purchase date. We cannot return or exchange any products if you do not have a receipt or accurate guest history. If you purchase a product and find that it is not performing properly for you, our Guest Care team is happy to do a "how to" consultation and make sure you leave with a product that is right for you. Brushes and other specific products are final sale, Styling tools are also final sale and warranted by manufacturer.

Customer Satisfaction 

We have complete confidence in our ability to delight our guests, which is why we guarantee all our services*. All services are non-refundable. In the unlikely event, that we did not meet your expectations, we would like to invite you back within 5 days to make complimentary adjustments. No complimentary adjustments will be made after 7 days from original service date - service charges will apply after 7 days. Ultimately, your happiness is our primary goal, and we strive to reach that goal in the best possible way for both our guests and professionals. 

*This guarantee does not apply to corrective color services which in some cases may require more than one visit to achieve desired results. If a guest has previously had color services done at another salon or at home, we will advise them accordingly.

Gratuities

Gratuity is ultimately your choice and should represent how satisfied you were with your service and experience at our studio. Gratuities are greatly appreciated by service providers, assistants and owners alike. Gratuity is not included in service prices. 

During check out you can leave a CASH gratuity or use the “Typpy” iPad at the Front Desk which allows you to use your Credit Card to individually tip your stylist and the assistant.